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::: State Information Technology and Communication Centre

Address              : Level 24, Kompleks Tun Abdul Razak (KOMTAR) 10503 PULAU PINANG.

Telephone          : 04-650 5264

Fax                   : 04-263 6035

::: Functions

1. Planning and Acculturation

a)  ICT Planning Management
b) ICT Program / Project Application Management
c) ICT Budget Management
d) ICT Training and Promotion
e) Coordination of MS ISO Procedure
f) ICT Inspection  Management
g) Information and Multimedia / Gimmick / Graphics Services Management
h) Student Industrial Training (ICT Major) Management
i) ecretariat of eGG Steering Committee Meeting / ICT Steering Committee, ICT Application Steering Committee (JPPICT) and Division Coordination Meeting


2. System / Portal Development and Management

a) System Application Development
b) System Application Maintenance
c) System Application Expansion Services
d) Penang State Government Official Portal Management
e) State Department Website Hosting Management
f) Operation and Enhancement of System

3. Security and Database

a) State ICT Security Policy Management
b) ICT Security System Management
c) ICT Security Hardening
d) ICT Security Incident Handling
e) State CERT (Computer Emergency Response Team) Management
f) ISMS Management
g) ICT Disaster Recovery Plan (DRP) Management


4. Operations, Network and Technical Support

a) Management of State Goverment EG Networks (EGNetPP)
b) Managemnet of Server Operation
c) Management of Main Data Centre
d) Management of Disaster Recovery Centre (DRC)
e) Management of State Government Official eMail System
f) ICT Help Desk and Technical Support  Services
g) Management of ICT Asset & Inventory

5. Administration

a) Office Administration
b) Personnel-related services
c) Finance-related services
d) Management of Office Assets and Inventory

Last Update : 14th January 2020

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Paras 25, KOMTAR, 10503 Pulau Pinang
Tel : +604-2621957 
Complaints Line : +604-2642020
Fax : +604-2634940
Email : webmaster[at]penang[dot]gov[dot]my  

Paras 25, KOMTAR, 10503 Pulau Pinang
Tel : +604-2621957 
Complaints Line : +604-2642020
Fax : +604-2634940
Email : webmaster[at]penang[dot]gov[dot]my  

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  • Last Updated: 01 December 2022.

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